Returns & Exchanges
At RIDGID, we stand behind the quality of our professional-grade tools and hardware. If you are not completely satisfied with your purchase, you may return the item within 90 days for a full refund or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Place the product in its original packaging, ensuring all components, manuals, and accessories are included to qualify for a full refund.
Attach Shipping Label
Print the prepaid shipping label provided via email and securely attach it to the outside of your box, removing any previous shipping stickers.
Drop Off and Track
Take your package to any authorized carrier drop-off location and keep your tracking receipt to monitor your return's progress to our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing